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K19 Hair Studio

Privacy Policy

Last updated: 8 August 2026

1. Information We Collect

When you register for a K19 Hair Studio membership, we collect the following personal information:

  • Full name
  • Phone number
  • Email address
  • Date of birth

We also collect information about your bookings, service history, and loyalty point transactions through your use of our membership platform.

2. How We Use Your Information

We use your personal information to:

  • Manage your membership account and bookings
  • Send appointment confirmations and reminders
  • Administer our loyalty programme and issue rewards
  • Personalise your experience, including birthday promotions
  • Communicate service updates or changes relevant to you

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Your data may be shared with:

  • Service providers who assist us in operating our platform (e.g. cloud hosting, email delivery)
  • Regulators or law enforcement where required by applicable Malaysian law

All third-party service providers are bound by confidentiality obligations and are not permitted to use your data for any other purpose.

4. Data Retention

We retain your personal data for as long as your membership account is active or as required to provide you with our services. If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law.

5. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Withdraw consent to processing your personal data
  • Request deletion of your account and associated data

To exercise any of these rights, please contact us using the details below.

6. Cookies and Analytics

Our website does not use tracking cookies or third-party analytics tools. We do not collect browsing data beyond what is necessary to operate the membership platform.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data is stored securely in encrypted databases hosted within established cloud infrastructure.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact us at:

K19 Hair Studio
P2-1-09, The Zizz, 2, Jalan PJU 10/1a, Damansara Damai,
47830 Petaling Jaya, Selangor, Malaysia
Phone: 011-2778 5730